We charge in 30-minute blocks. This means you only pay for the time needed to resolve your issue, rather than a full hour upfront. Charging in 30-minute blocks is fairer for customers. Many issues don’t take a full hour, so this pricing ensures you’re not overcharged for simple fixes. The minimum charge is one 30-minute block, even if the issue is resolved faster.

Yes, a diagnostic fee may apply as time and expertise are required to inspect and identify the issue with your device. After the diagnosis, you will be provided with a recommended solution and a quote. In some cases, the solution may involve repairs or work by other service providers (for example, electricians or your internet infrastructure provider such as NBN Co Limited). If you choose not to proceed with the recommended solution, only the diagnostic fee will apply. There is no obligation to proceed further.

While we are not a retail business, we can source computer parts, accessories, and other IT equipment for our clients from Australian-owned suppliers. This includes items such as storage devices (SSDs, hard drives), networking equipment (routers, switches), memory (RAM), and other related hardware. These can be arranged on request or when required as part of a computer repair or upgrade. Contact us for a quote—we may be able to offer a better price than standard retail.

Yes. We offer remote support and it is billed in 30-minute blocks, making it a cost-effective option for many issues — especially if you are located outside or far from our service area.

You can pay us via PayID, bank deposit, card, or cash. Please note that card payments incur a processing fee, which varies depending on the card type.

If you’re having an issue with an app, or your phone isn’t sync’ing to your computer, we can help. If you require a screen replacement or your phone is physically damaged you may need to contact some other local business.

Wherever possible, all repairs are done in your home. In some cases however your computer may need to visit our computer hospital. Our technicians will generally recommend this if it will result in a lower cost for you. If you have concerns around your computer leaving your home, please speak to the technician as we can generally accommodate for special requirements (such as government and sensitive data).

Yes we can. We must inspect any claimed damage before we can prepare an insurance report. Our fee is payable prior to you receiving the insurance report.

We specialise in computer and IT support, but we can assist with setting up and configuring Wi‑Fi or network‑based CCTV cameras if you already have the equipment. For full physical installation—including mounting, cabling, and drilling—please contact other local licensed installers.

Yes. We can help you connect your cameras to your home network, set up the mobile app, configure remote viewing, and ensure everything is working securely.

Yes. We can troubleshoot connectivity problems, app issues, network conflicts, and camera offline errors.

Yes, 10% discount on labour charges, provided you can present a seniors card.

Yes. We can help set up popular streaming apps, log in to your accounts, and show you how to use them (subscription fees are not included).